Help Center

Admov Support

Help with the Admov app, and where to reach us about a project. We're here for you.

Contact us

The fastest way to reach us is email:

📧info@admov.io

We typically reply within 1–2 business days. If you are writing about the app, please include:

  • Your account email
  • The device and iOS version you're using
  • A short description (and a screenshot, if relevant) of what happened

Frequently asked questions

Getting started

What is Admov?

Admov turns your product photos into premium, AI-generated advertisements in seconds. Upload a photo, pick a business type and style, and generate a ready-to-post ad.

How do I create an ad?

Tap Create, upload your product photo, choose a business type and style, fill in any details, then tap Generate. Your finished ad appears in a few seconds and is saved to Projects.

Do I need an account?

You can browse the app as a guest, but generating and saving content requires a free account. Sign in with Apple, Google, or email.

How long does a generation take?

Most generations finish in about 20–40 seconds, depending on quality and network speed.

Credits & billing

How do credits work?

Generating ads, images, and using AI tools costs credits. You start with free credits and can buy more anytime, or subscribe for a larger monthly allowance.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID and renew automatically. Manage or cancel anytime: open the Settings app → tap your name → Subscriptions → Admov. Canceling stops future renewals; you keep access until the current period ends.

I bought credits or a subscription but don't see them.

Open Admov → Settings → Restore Purchases. If they still don't appear, email us at info@admov.io with your account email.

Can I get a refund?

Purchases are processed by Apple. Refund requests are handled through Apple at reportaproblem.apple.com.

Account

How do I reset my password?

On the email sign-in screen, tap Forgot password?, enter your email, and we'll send a 6-digit reset code.

I didn't get my verification / reset code.

Check your spam folder and make sure the email is correct. You can tap Resend after a short wait. Still stuck? Email info@admov.io.

How do I delete my account?

Open Admov → Settings → Delete account. This permanently removes your account and associated data. This action can't be undone.

What languages does Admov support?

English, Arabic, and Turkish. The app follows your device language automatically.

Troubleshooting

A generation failed or got stuck.

Check your internet connection and try again. Failed generations are refunded automatically. If it keeps happening, email us with a screenshot.

The app looks wrong or won't load content.

Pull down to refresh, or fully close and reopen the app. Make sure you're on the latest version from the App Store.

Content & safety

Who owns the images I create?

You can use the images you generate for personal and commercial purposes, subject to our Terms of Use. Because output is AI-generated, please review it before publishing.

How do I report a problem with generated content?

Use the report option on any result, or email info@admov.io. Prompts are filtered and content may be reviewed to keep Admov safe.

Business & project enquiries

Can you build something for my business?

Yes. Alongside the app, Admov works with businesses on AI video and photo production, automation systems, websites and apps, ads, and Shopify stores. Tell us what you need at info@admov.io, or book a free call from the contact section on our homepage.

How much does a project cost?

Every project is quoted after a free discovery call, once we understand the scope. Creative work is usually a fixed price; automation, ads, and store management are usually a monthly plan.

Who owns the work you produce for us?

You do. Delivered creatives, code, automations, and accounts are yours, and we hand them over with documentation so your team can run them. The specifics are set out in the written agreement for your project.

Legal

Still need help?

Email info@admov.io — we read every message.